Terms and conditions

TRADER IDENTIFICATION
SC ARONIA CHARLOTTENBURG SRL is a company from Romania, headquartered in Charlottenburg, registered at the Trade Register under number J35 / 940/2015, fiscal code 34419977, phone +40 728 976 663, email [email protected]

Site – by Site will be understood the domain www.ARONIA-CHARLOTTENBURG.RO, its subdomains and the entire content of the domain or subdomains.

Contacts:
ARONIA CHARLOTTENBURG SRL
Charlottenburg, Nr.2, Com. Bogda,
Jud. Timis, Romania
Fiscal Code RO34419977
Reg.Com. J35/940/2015
Share capital: 200 Lei

Tel: +40 728 976 663
Email: [email protected]

DEFINITIONS
By content, for the purposes of these terms and conditions, the following shall be understood:

• Any of the information on the SITE that can be visited, viewed or otherwise accessed by using digital equipment;
• the content of any e-mail sent, by ARONIA-CHARLOTTENBURG.RO, to its CUSTOMERS by electronic means and / or any other available means of communication;
• any information transmitted by any means, by an employee of ARONIA-CHARLOTTENBURG.RO, to any of the CLIENTS of the Site, according to the contact information, specified or not by them;
• information related to the products, services and / or tariffs practiced by ARONIA-CHARLOTTENBURG.RO in a certain period;
• information related to the products, services and / or tariffs practiced by a third party with which ARONIA-CHARLOTTENBURG.RO has concluded partnership contracts, in a certain period;
• date referitoare la ARONIA-CHARLOTTENBURG.RO, sau alte date privilegiate ale acesteia.

CAMPAIGN – the action of exhibiting for commercial purposes, exclusively electronically and only through the site, a finite number of products with a limited and predefined stock, for a limited period of time established by ARONIA-CHARLOTTENBURG.RO.

SERVICE – the electronic commerce service, in the sense of granting the CUSTOMER the possibility to contract products and / or services using exclusively electronic means.

MEMBER – The natural person who obtains access to the CONTENT, through any means of communication provided by ARONIA-CHARLOTTENBURG.RO (electronic, telephone, etc.), based on an existing use agreement between ARONIA-CHARLOTTENBURG.RO and this one and which requires creating and using an ACCOUNT.

ACCOUNT – the set consisting of an e-mail address and a password that allow a single MEMBER access to restricted areas of the SITE through which access to the SERVICE / contracting is made.

CLIENT – The natural person who has the quality of MEMBER ARONIA-CHARLOTTENBURG.RO and / or the person who placed at least one order on the site.

DOCUMENT – these Terms and Conditions

REMOTE CONTRACT – according to the definition contained in O.G. 34/2014 any contract concluded between the professional and the consumer within an organized remote sales or service provision system, without the simultaneous physical presence of the professional and the consumer, with the exclusive use of one or more means of remote communication, until and including the time the contract is concluded;

NEWSLETTER – the means of periodic information, exclusively electronic, respectively electronic mail (e-mail, SMS), about the products, services and / or promotions carried out by ARONIA-CHARLOTTENBURG.RO in a certain period, without any commitment from ARONIA- CHARLOTTENBURG.RO with reference to the information contained therein.

TRANSACTION – collection or reimbursement of an amount resulting from the sale or promise to sell a product / service by ARONIA-CHARLOTTENBURG.RO to the Customer, by using the services of the card processor approved by ARONIA-CHARLOTTENBURG.RO, regardless of the delivery method;

PAYMENT METHODS
Purchases made in the online store can be paid online, by card or cash on delivery (for orders delivered to your home). Online payments are always processed through MobilPay. The delivery of the order is made after the confirmation of the payment made. For efficiency, so that the product can reach you as soon as possible, please send us an information message (by e-mail or sms) about the payment.

DELIVERY METHOD
We offer the following delivery methods: GLS (all over the country), direct delivery (only in Timisoara). The delivery term is usually in 2-3 working days, or in maximum 10 calendar days from the date on which the CUSTOMER generated the ORDER, unless the parties have agreed otherwise.

For orders with a value of less than 170 lei, a delivery fee of 19.99 lei is charged.

Shipping is FREE for orders over 170 lei.

If the products are delivered to you, the couriers will try to deliver them twice. After two unsuccessful delivery attempts, the order will be returned to our warehouse. After placing the order, you will receive the confirmation by text message and by e-mail.

DELIVERY TERMS
THE COMPANY will deliver the products to the CUSTOMER’s home or to the address specified, within the terms mentioned on the site for the ordered products, at the date the ORDER was placed, usually in 2 working days, or in maximum 14 calendar days from the date on which the CUSTOMER placed the ORDER, unless otherwise agreed by the parties.

RETURNS POLICY
According to the legislation in force, the consumer has the right to notify the trader in writing that they want a cancellation of the purchase, without penalties and without invoking a reason, within 14 working days from reception of the product.

Therefore, the consumer has the right to return the purchased product, without penalties and without invoking a reason, within 14 working days from its reception, bearing the direct return costs.

Please note that if the products whose return is requested have damaged or incomplete packaging or the products have damaged seals, respectively their use has started, we reserve the right to decide to accept the return or to keep an amount of the product value, the amount what will be communicated after the assessment of the damages caused.

In case of exercising the legal right to return the product, the refund of its value will be made within 14 days from the return.

TRADEMARK RIGHTS
The names Aronia Charlottenburg and Aronia Charlottenburg are registered trademarks of Aronia Charlottenburg SRL. Reproduction, imitation, use or application of these marks without prior authorization from ARONIA-CHARLOTTENBURG.RO is a crime punishable under the applicable law.

COPYRIGHT
The whole content on the ARONIA-CHARLOTTENBURG.RO site – images, texts, graphics, symbols, graphics, scripts, programs and other data – is the property of ARONIA-CHARLOTTENBURG.RO and its suppliers and is protected by the copyright law and by the intellectual and industrial property laws. The use without the consent of ARONIA-CHARLOTTENBURG.RO of any of the elements listed above is punished according to the laws in force.

The Member or the Client may copy, transfer and / or use content only for personal or non-commercial purposes, only if they do not conflict with the terms and conditions of the site.

No content transmitted to the Member or Client, by any means of communication (electronic, telephone, etc.) or acquired by accessing, visiting and / or viewing does not constitute a contractual obligation on the part of ARONIA-CHARLOTTENBURG.RO and / or the employee ARONIA -CHARLOTTENBURG.RO which mediated the transfer of content, if any, to that content.

Any use of the Content for purposes other than those expressly permitted by the document or the accompanying use agreement, if any, is prohibited.

For any copyright notice please contact us at: [email protected]

CONTACT
ARONIA-CHARLOTTENBURG.RO publishes the identification and contact data on the website, updated to inform the Clients or Members.

By using the contact form or the service present on the website, the Member or the Client allows ARONIA-CHARLOTTENBURG.RO to contact them by any available means, including electronic means, respectively electronic mail (e-mail, SMS).

The partial or full completion of the contact form and its sending does not represent in any way a commitment on the part of ARONIA-CHARLOTTENBURG.RO to contact the Member or the Client.

ARONIA-CHARLOTTENBURG.RO reserves the right not to respond to requests of any kind, which are not related to the products / services present on the site or to a contract concluded with a Member or Customer, received by any means of communication (electronic, telephone call , SMS, etc.).

EMAIL MARKETING AND ALERTS
When the Member or the Client creates an Account on the Site, accepts the Document (Terms and Conditions) and ticks the option to Subscribe to the Newsletter or SMS Alert, it will be considered that they have expressed their agreement regarding the receipt of newsletters and / or or alerts from ARONIA-CHARLOTTENBURG.RO, sent by e-mail. The option regarding the agreement issued by the Client or Member, can be modified at any time, in compliance with the provisions of art. 5.3.

The data taken from a Member or Client, for the purpose of sending newsletters and / or alerts, can and will be used by ARONIA-CHARLOTTENBURG.RO within the limits of the Privacy Policy.

The waiver of the receipt of newsletters and / or alerts by the Member or Client can be made at any time by a request sent to ARONIA-CHARLOTTENBURG.RO, by the Member or Client holder of the Member or Client account where the modification / update is operated;

The Law no. 506/ 2004, on the implementation of the ePrivacy Directive in Romania allows companies such as ARONIA-CHARLOTTENBURG.RO, which have customers who have purchased products or services, to send these customers commercial communications similar to those they have already purchased. In that case the CUSTOMER’s consent is not necessary, but the mention of the client’s right to object to the sending of these commercial communications.

Waiver of receipt of newsletters and / or alerts does not imply waiver of acceptance of the Terms and Conditions document.

COOKIE USE POLICY

General information collected by ARONIA-CHARLOTTENBURG.RO
ARONIA-CHARLOTTENBURG.RO will collect information or data that allow the identification of individuals and legal entities (name, address, telephone number, e-mail address, tax identification data). These are necessary in order to be able to collect the value of the orders by the payment processors and to deliver the ordered products to the customer. Third parties who have access to this data are: delivery companies, payment processors, e-mail marketing services. If you wish to have your personal data removed from the database, you can inform us at any time by email at [email protected] or by phone: 40728976663

1. Cookies use policy
This policy refers to cookies and the website operated by ARONIA CHARLOTTENBURG SRL. (hereinafter referred to as ARONIA CHARLOTTENBURG).

2. What are Cookies?
A cookie is a small file, consisting of letters and numbers, that will be stored on the computer, mobile terminal or other equipment of a user who accessed the internet. The cookie is installed by the request issued by a web server to a browser (eg Internet Explorer, Chrome. Firefox) and is completely? Passive? (It does NOT contain software, viruses or spyware and cannot access information on the user’s hard drive or other confidential information).

3. What are cookies used for?
These files make possible the identification of the user’s terminal and presentation of the content in a relevant way, adapted to the user’s preferences. Cookies provide users with a pleasant browsing experience and support Aronia Charlottenburg’s efforts to provide comfortable services to users: e.g. preferences for online privacy, shopping cart or relevant advertising.

These cookies are used to store usernames, passwords and preferences, to monitor routes on the site and to personalize the pages according to the visitor. In the structure of each Internet browser there is the option to delete “cookies” from the hard drive, to block the receipt of “cookies” or to receive a message when a “cookie” is stored on your computer. When you give your consent for the storage of cookies, ARONIA-CHARLOTTENBURG.RO will use these cookies to ensure a more pleasant navigation on our website, to store your shopping cart, passwords and IP as data traffic.

4. What cookies are used?
Two types of cookies are used: per session and fixed. The latter are temporary files that remain in the user’s terminal until the end of the session or closing the application (web browser). Fixed files remain on the user’s terminal for a period in the Cookie parameters or until they are manually deleted by the user.

The cookies used by ARONIA-CHARLOTTENBURG.RO are: Google Analytics, Facebook Login, Remarketing, Trusted, Globessl, Pinterest, Profitshare, 2Performant, Google Experiments, Twitter, Google Adwords, Conectoo, Doubleclick, Hotjar.

The third parties that have access to the traffic data provided by cookies on the ARONIA-CHARLOTTENBURG.RO website are the delivery companies: Fan Courier, Urgent-Cargus, GLS, DHL email marketing services: Mailchimp, online payment processors (mobilPay).

5. How are cookies used by this site?
A visit to this site may place cookies for the purposes of:
Site performance cookies
Visitor analysis cookies
Geotargetting cookies
Registration cookies
Advertising cookies
Advertising provider cookies

6. Do cookies contain personal data?
Cookies themselves do not require personal information in order to be used and, in most cases, do not personally identify internet users. Personal data collected through the use of cookies may only be collected to facilitate certain functionalities for the user. Such data is encrypted in a way that makes impossible the acces for unauthorized persons.

7. Deleting Cookies
In general, a used application for accessing web pages allows saving cookies on the terminal by default. These settings can be changed so that the automatic administration of Cookies is blocked by the web browser or the user is informed every time when Cookies are sent to his terminal. Detailed information about the possibilities and ways of managing cookies can be found in the settings area of ​​the application (web browser). Limiting the use of cookies may affect certain functionalities of the website.

8. Why are cookies important for the Internet?
Cookies represent the central point of the efficient functioning of the Internet, helping to generate a friendly browsing experience and adapted to the preferences and interests of each user. Declining or disabling cookies may make some sites impossible to use.
Refusing or deactivating cookies does not mean that you will no longer receive online advertising but only that it will no longer be able to take into account your preferences and interests, highlighted by the browsing behavior.
Examples of important uses of cookies (which do not require a user to authenticate through an account):
Content and services adapted to the user’s preferences, categories of products and services.
Offers adapted to users’ interests, password retention.
Retention of child protection filters on Internet content (family mode options, safe search functions).
Limiting the frequency of ads, limiting the number of impressions of an ad for a particular user on a site.
Providing more user-relevant advertising.
Measurement, optimization and analytics features? such as confirming a certain level of traffic on a website, what type of content is viewed and how a user reaches a website (eg through search engines, directly from other websites, etc.). Websites conduct these analyzes of their use to improve the sites for the benefit of users.

Types of cookies

Cookies Required
The necessary cookies help to make a site usable by activating basic functions, such as page navigation and access to secure areas on the site.

The site cannot function properly without these cookies.

Examples of cookies set by ARONIA-CHARLOTTENBURG.RO:

• Cookie Display Consent – Stores the user’s consent to use cookies on the current domain
• Account login – Used to identify the user in the database and allow his authentication
• Shopping Cart – Used to store or display products added to the shopping cart
• Hide messages – It is used to hide messages such as: teaser / pop-up newsletter subscription, messages related to product delivery delays, marketing messages such as discount vouchers, online chat, etc.

Preferred cookies
Preferred cookies allow a site to remember information that changes according to how the site behaves or looks, such as your preferred language or region in which you are located.

Examples of cookies set by ARONIA-CHARLOTTENBURG.RO:

• Product ordering – Used to store or change the ordering of products in categories
• Listing display – Used to store or change the display type of products chosen in categories, for example: list format, table format.
• Number of products per page – Used to store or change the number of products displayed on the page

Cookies Statistics
Statistical cookies help site owners understand how visitors interact with sites by collecting and reporting information anonymously.

Examples of cookies set by ARONIA-CHARLOTTENBURG.RO:

• Referral (ref) – Used to store the promotional environment from which the user accessed this website
• Analytics – Used to measure website traffic and to understand how users interact with the website
• Experiments – Used to display another type of content on the website to improve the user experience
• Affiliation – Used to store the affiliate through which the user reached the website and completed the order

Marketing cookies
Marketing cookies are used to track users from one site to another.

The intention is to display relevant and engaging ads for individual users, so they are more valuable to advertising agencies and third parties dealing with advertising.

Examples of cookies set by ARONIA-CHARLOTTENBURG.RO:

• Facebook Remarketing – https://www.facebook.com/privacy/explanation
• Criteo Remarketing – https://www.criteo.com/privacy/
• Profitshare Remarketing – https://profitshare.ro/en/privacy-policy
• Remarketing 2Performa – https://ro.2performant.com/termeni/

Online dispute resolution: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=RO